Hello, everyone! I am Vikas Shukla, and I am a co-founder of Moonpreneur. In this article, I would like to walk you through the feedback mechanism that we follow at Moonpreneur to ensure that every teacher performs at their best level. One of the important factors that aid us in this process is the useful feedback received from our students after each session.
At Moonpreneur, we are strong believers in feedback as a necessary tool for teachers’ growth and development. In whatever subject they may be offering—robotics, mathematics, or soft skills such as video editing or graphics design—students are urged to give their input and rate the sessions they go through. Their feedback is always taken seriously and is a driving force behind improving the teaching experience.
At the end of every session, students are requested to rate the teacher from 1 to 5 stars, depending on how much they enjoyed the session. The ratings are averaged for every teacher, and the average score for a teacher at Moonpreneur is a whopping 4.8 stars or more. The majority of teachers receive ratings between 4.5 and 5 stars consistently, which indicates the quality of teaching and interaction they offer.
We at Moonpreneur scrutinize these ratings closely, and if we find that any teacher has been receiving a rating of 4.5 stars or less, we take swift action. Our management scrutinizes the sessions we have on record from the concerned teacher, sends a senior teacher to observe their teaching style, and personally calls students who have given lower ratings (3 stars or lower) to learn more about the problem.
We consider feedback as a chance for development, therefore, we offer constructive advice and assist teachers to perform better. We possess a devoted team that carries out frequent audits and provides continuous feedback to provide persistent improvement. Teachers are normally in a position to improve their teaching techniques with time and assistance.
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Another key part of our feedback process is measuring student enthusiasm for the next session. At the end of every class, students are asked how much they are looking forward to the next one, and they rate it from 1 to 5 stars. Like the session ratings, this feedback is also averaged out, and on average, we receive ratings of around 4.8 stars.
If a teacher’s ratings dip, we analyze the feedback, observe the session content, and assess what steps can be taken to improve the learning experience. This detailed approach helps us identify and address issues early on, ensuring that we maintain the high standards we’ve set for our teachers.
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Though the majority of teachers can be developed with feedback, there are occasional cases where it is challenging to improve even with constant efforts. In such situations, we take the hard decision to either reassign the teacher to non-customer-facing roles or, in extreme cases, remove them from the platform altogether. This is to ensure the quality of education at Moonpreneur and live up to our promise of delivering the best learning experience for our students.
It should be mentioned that most students leave comprehensive comments and feedback regarding their experience, providing precise suggestions on what they enjoyed or did not enjoy during the session. These comments tend to reflect the positive vibe and contentment of students with our instructors. Although we don’t always make these comments publicly available, we get a good number of positive comments from students acknowledging the hard work and efforts of our instructors.
In summary, the Moonpreneur review process is intended to provide the best quality of instruction. We appreciate student feedback and it is a key component of our continued improvement. Although some websites provide isolated negative reviews, they do not depict the thousands of positive experiences of our students. At Moonpreneur, we are committed to creating a positive learning culture and making sure that our educators deliver the best education to each student.
Thanks for taking time to read about our review process. We are committed to making each session an enriching one for our students, and your feedback enables us to do just that.
Moonpreneur is on a mission to disrupt traditional education and future-proof the next generation with holistic learning solutions. Its Innovator Program is building tomorrow’s workforce by training students in AI/ML, Robotics, Coding, IoT, and Apps, enabling entrepreneurship through experiential learning.
